FAQ

Frequently Asked Questions

• My knob on One, Duet, Quartet, or Symphony Desktop is loose. How can I fix it?
• RMA: My unit was damaged during return shipping, what do I do?
• RMA: Is there any way to expedite the shipping?
• RMA: What are the shipping requirements?
• RMA: What shipping address will be used when your unit is repaired?
• RMA: What shipping cost am I responsible for?
• RMA: What should I do if I have not received the RMA shipping instructions email within 2 business days after the RMA was created?
• RMA: I provided all the necessary documents, but I haven’t received the RMA instructions yet. What do I do?
• Is it ok to leave my Apogee device powered & plugged in and connected to the computer?
• RMA: Where can I rent Apogee gear?
• What happens when I receive a call while recording with my Apogee interface?
• RMA: Can I get a unit loaned to me while mine is in for repair?
• RMA: Can you repair my older Apogee gear?
• How do I find the Apogee Control, Control 2, or Maestro 2 software on your website?
• RMA: What kind of warranty will my product have after sending it for service?
• RMA: I purchased an additional warranty from a local authorized dealer. Is this warranty still guaranteed by Apogee?
• RMA: I purchased my unit outside my country of residence. Does my warranty apply?
• RMA: I bought my unit from a different country than where the unit was sourced, it is out of warranty and I want to send it to Apogee US for a repair
• RMA: How do I get an estimate on the repair time and cost outside the US?
• RMA: I’m having a problem with a repair center, who can I contact?
• RMA: How can I provide Apogee with proof of purchase?
• RMA: What is a valid proof of purchase?
• RMA: My unit is out of warranty, but I still want to send it in for repair. What payments will I be responsible for?
• RMA: What is the standard repair time in the US?
• How long is my RMA number valid for?
• Can I make phone calls on my iPhone through the Apogee?
• I have my RMA Number... is my product ready to be shipped?
• How do I check the status of my RMA?
• How do I obtain an RMA?
• What is an RMA or RMA Number?
• Gain Staging - How to set proper levels with your Apogee product and recording software
• After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
• What length USB cable may be used with my Apogee device?
• Maestro: The speaker icon is blinking and I can't hear sound
• Clicks and Pops when using Apogee FireWire Interface with Digital Performer
• What is the maximum current capacity of the 48V phantom power? Will it handle any microphone?
• System Extension Blocked alert during software installation
• Pinout Diagram: 8 Analog Out (DB25)
• Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
• Why do I only hear the left output channel when recording with ONE or Duet in Garageband?
• Volume and Gain are changing by themselves - Auto Gain Control
• Mac Audio Optimization Guide
• Discrete mic preamps vs. Chip-based mic preamps
• Can I use the Shure SM7B with my Apogee Interface or do I need a Cloudlifter?
• The audio quality is compromised (distortion, choppy audio, "buzzy" audio).
• When connecting speakers, there is hum and/or buzz at the output.
• “No Apogee Systems Found” in Apogee Maestro or Control software and my interface is not recognized
• Grounding Noise
• Signal not showing up where it's supposed to and routing incorrect in Pro Tools
• Using Apogee Control's Direct Monitoring Template for Low Latency Input Monitoring
• Unable to apply Apogee FX Send mixer as Inputs to Cubase Group channels
• Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
• Can Apogee interfaces be used on Mac OS without drivers installed?
• Maestro is not recognizing my Apogee interface on my M1 Apple Silicon Mac computer
• How to move Apogee interface settings .plist file from one mac to another.
• WORKAROUND: Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur
• iOS Audio Optimization Guide
• Pro Tools 2020.6 removes 32ch I/O restriction and now supports up to 64ch without needing an HDX or HD Native card!
• When using Headphones, things sound "distant" with no bass or vocals (Center-Cancel effect)
• Can I use the iOS device speaker output with Jam+, Mic+ or HypeMic connected?
• What is Apogee Glue and Apogee Messenger?
• How to Reset Logic Pro (Trash Preferences)
• What are Apogee Messenger and Apogee Glue? Does this collect information?
• Keyboard volume control is not working with my Apogee product
• Keyboard Volume Control: Selecting Speaker or Headphone
• Advanced use of Apple Keyboard volume controls
• How to Uninstall everything Apogee from your computer.
• Mic input is only played in the left or right of headphones/speakers, not both sides!
• I am getting messages asking me to activate after installing Control 2?
• iOS Audio Optimization Guide
• How to move Apogee interface settings .plist file from one mac to another.
• It says "The selected audio device has no output controls" in Mac Sound Preferences
• Mac Audio Optimization Guide
• Volume and Gain are changing by themselves - Auto Gain Control
• Video recorded with camera app has audio on one side only - how to fix (stereo to mono)
• I can't select Apogee UV22HR in Logic
• Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
• After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
• When connecting speakers, there is hum and/or buzz at the output.
• The audio quality is compromised (distortion, choppy audio, "buzzy" audio)
• Where can I rent Apogee gear?
• Word Clock - What's the difference between jitter and frequency drift?
• My Jam/MiC 96k or ClipMic doesn't work well with Bluetooth
• What does dither do? Why do digital systems need it?
• I hear a delay between what I play and what I hear in my headphones or monitor speakers. Can I do anything about this?
• What is Soft Limit™?
• What is jitter?
• Experiencing Clicks and Pops on Mac while Mixing.
• How do I set my software’s I/O buffer?
• How to do parallel drum compression in Logic?
• How to charge your iOS device while using an audio interface
• Can I use two interfaces at the same time for more I/O? (aggregation)
• How to use Apogee MiCs and Interfaces with Facebook Live on a computer (Mac & Windows)
• How to use Apogee MiCs and interfaces with Facebook Live on an iPad or iPhone (iOS)
• How to Track with Low Latency and Reverb
• I bought my unit less than 30 days ago from an Authorized Apogee Reseller and I’m experiencing issues, what do I do?
• D-sub screw/nut specs
• Does Apogee "buy back" previously owned legacy products?
• How do I find Apogee Authorized Dealers?
• Does Apogee offer student discounts?
• How do I determine the warranty of my unit?
• Why should I buy from an Apogee Authorized Dealer?
• What is the warranty period on refurbished units bought from authorized dealers?
• What is PureDIGITAL?
• Apogee Product Registration - Where do I Register & Download Software