Knowledge Base
Go to apogeedigital.com
Contact us
FAQ
BOOM
User Guide
Getting Started
Troubleshooting
FAQs
Duet 3
User Guide
Getting Started
Troubleshooting
FAQs
Symphony Desktop
User Guide
Getting Started
Troubleshooting
FAQ's
Symphony I/O Mk 2
User Guide
Getting Started
Compatibility
Troubleshooting
FAQ's
Jam X
HypeMiC
User Guide
Getting Started
Troubleshooting
MiC +
User Guide
Getting Started
FAQ's
ClipMic digital 2
Getting Started
Groove
User Guide
Getting Started
FAQ's
Troubleshooting
Jam +
Getting Started
FAQ's
MetaRecorder
Getting Started
FAQ's
Troubleshooting
Plugins
Clearmountain's Domain
Clearmountain's Phases
Symphony ECS Channel Strip
Pultec EQP-1A
Opto-3A
Plugin FAQ's
Apogee FX Rack
Apogee Control Remote
Getting Started
FAQ's
FAQ
Compatibility
Webstore Orders
Warranty
Repairs
DAW
Optimization
Windows
Element Series
Legacy Products
AD-16x & DA-16x
AD-16 & DA-16 (non-x versions)
AD-8000
AMBEO Smart Headset
AMBus Cards
Big Ben
Duet (Firewire)
Duet 2
Duet for iPad/Mac/PC (USB)
Avid Pro Tools Duet
Element Series
Ensemble (Firewire)
Ensemble (Thunderbolt)
GiO
Jam
Maestro App
Maestro 2
MiC
MINI Products
One
One (iPad, Mac, PC)
PSX-100
Quartet
Rosetta 200
Rosetta 800
Rosetta AD
Sennheiser ClipMic
Symphony32 PCI Cards
Symphony 64 PCIe
Symphony 64 Thunderbridge
Symphony I/O Mk 1
Symphony Mobile
Trak2
X-Option Cards
X-Digi-Mix
X-FireWire
X-HD
X-Symphony
X-Video
First Take
Back to home
Knowledge Base
FAQ
BOOM
User Guide
Getting Started
Troubleshooting
FAQs
Duet 3
User Guide
Getting Started
Troubleshooting
FAQs
Symphony Desktop
User Guide
Getting Started
Troubleshooting
FAQ's
Symphony I/O Mk 2
User Guide
Getting Started
Compatibility
Troubleshooting
FAQ's
Jam X
HypeMiC
User Guide
Getting Started
Troubleshooting
MiC +
User Guide
Getting Started
FAQ's
ClipMic digital 2
Getting Started
Groove
User Guide
Getting Started
FAQ's
Troubleshooting
Jam +
Getting Started
FAQ's
MetaRecorder
Getting Started
FAQ's
Troubleshooting
Plugins
Clearmountain's Domain
Clearmountain's Phases
Symphony ECS Channel Strip
Pultec EQP-1A
Opto-3A
Plugin FAQ's
Apogee FX Rack
Apogee Control Remote
Getting Started
FAQ's
FAQ
Compatibility
Webstore Orders
Warranty
Repairs
DAW
Optimization
Windows
Element Series
Legacy Products
AD-16x & DA-16x
AD-16 & DA-16 (non-x versions)
AD-8000
AMBEO Smart Headset
AMBus Cards
Big Ben
Duet (Firewire)
Duet 2
Duet for iPad/Mac/PC (USB)
Avid Pro Tools Duet
Element Series
Ensemble (Firewire)
Ensemble (Thunderbolt)
GiO
Jam
Maestro App
Maestro 2
MiC
MINI Products
One
One (iPad, Mac, PC)
PSX-100
Quartet
Rosetta 200
Rosetta 800
Rosetta AD
Sennheiser ClipMic
Symphony32 PCI Cards
Symphony 64 PCIe
Symphony 64 Thunderbridge
Symphony I/O Mk 1
Symphony Mobile
Trak2
X-Option Cards
X-Digi-Mix
X-FireWire
X-HD
X-Symphony
X-Video
First Take
FAQ
Frequently Asked Questions
System Extension Blocked alert during software installation
Does Apogee offer student discounts?
Word Clock - What's the difference between jitter and frequency drift?
It says "The selected audio device has no output controls" in Mac Sound Preferences
How to move Apogee interface settings .plist file from one mac to another.
I am getting messages asking me to activate after installing Control 2?
Mic input is only played in the left or right of headphones/speakers, not both sides!
Can Apogee interfaces be used on macOS without drivers installed?
Signal not showing up where it's supposed to and routing incorrect in Pro Tools
Why do I only hear the left output channel when recording with ONE or Duet in Garageband?
RMA: Can I get a unit loaned to me while mine is in for repair?
What happens when I receive a call while recording with my Apogee interface?
My knob on One, Duet, Quartet, or Symphony Desktop is loose. How can I fix it?
RMA: My unit was damaged during return shipping, what do I do?
RMA: Is there any way to expedite the shipping?
RMA: What are the shipping requirements?
RMA: What shipping address will be used when your unit is repaired?
RMA: What shipping cost am I responsible for?
RMA: What should I do if I have not received the RMA shipping instructions email within 2 business days after the RMA was created?
RMA: I provided all the necessary documents, but I haven’t received the RMA instructions yet. What do I do?
Is it ok to leave my Apogee device powered & plugged in and connected to the computer?
RMA: Where can I rent Apogee gear?
RMA: Can you repair my older Apogee gear?
How do I find the Apogee Control, Control 2, or Maestro 2 software on your website?
RMA: What kind of warranty will my product have after sending it for service?
RMA: I purchased an additional warranty from a local authorized dealer. Is this warranty still guaranteed by Apogee?
RMA: I purchased my unit outside my country of residence. Does my warranty apply?
RMA: I bought my unit from a different country than where the unit was sourced, it is out of warranty and I want to send it to Apogee US for a repair
RMA: How do I get an estimate on the repair time and cost outside the US?
RMA: I’m having a problem with a repair center, who can I contact?
RMA: How can I provide Apogee with proof of purchase?
RMA: What is a valid proof of purchase?
RMA: My unit is out of warranty, but I still want to send it in for repair. What payments will I be responsible for?
RMA: What is the standard repair time in the US?
How long is my RMA number valid for?
Can I make phone calls on my iPhone through the Apogee?
I have my RMA Number... is my product ready to be shipped?
How do I check the status of my RMA?
How do I obtain an RMA?
What is an RMA or RMA Number?
Gain Staging - How to set proper levels with your Apogee product and recording software
After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
What length USB cable may be used with my Apogee device?
Maestro: The speaker icon is blinking and I can't hear sound
Clicks and Pops when using Apogee FireWire Interface with Digital Performer
What is the maximum current capacity of the 48V phantom power? Will it handle any microphone?
Pinout Diagram: 8 Analog Out (DB25)
Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
Volume and Gain are changing by themselves - Auto Gain Control
Mac Audio Optimization Guide
Discrete mic preamps vs. Chip-based mic preamps
Can I use the Shure SM7B with my Apogee Interface or do I need a Cloudlifter?
The audio quality is compromised (distortion, choppy audio, "buzzy" audio).
When connecting speakers, there is hum and/or buzz at the output.
“No Apogee Systems Found” in Apogee Maestro or Control software and my interface is not recognized
Grounding Noise
Using Apogee Control's Direct Monitoring Template for Low Latency Input Monitoring
Unable to apply Apogee FX Send mixer as Inputs to Cubase Group channels
Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
Maestro is not recognizing my Apogee interface on my M1 Apple Silicon Mac computer
How to move Apogee interface settings .plist file from one mac to another.
WORKAROUND: Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur
iOS Audio Optimization Guide
Pro Tools 2020.6 removes 32ch I/O restriction and now supports up to 64ch without needing an HDX or HD Native card!
When using Headphones, things sound "distant" with no bass or vocals (Center-Cancel effect)
Can I use the iOS device speaker output with Jam+, Mic+ or HypeMic connected?
What is Apogee Glue and Apogee Messenger?
How to Reset Logic Pro (Trash Preferences)
What are Apogee Messenger and Apogee Glue? Does this collect information?
Keyboard volume control is not working with my Apogee product
Keyboard Volume Control: Selecting Speaker or Headphone
Advanced use of Apple Keyboard volume controls
How to Uninstall everything Apogee from your computer.
iOS Audio Optimization Guide
Mac Audio Optimization Guide
Volume and Gain are changing by themselves - Auto Gain Control
Video recorded with camera app has audio on one side only - how to fix (stereo to mono)
I can't select Apogee UV22HR in Logic
Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
When connecting speakers, there is hum and/or buzz at the output.
The audio quality is compromised (distortion, choppy audio, "buzzy" audio)
Where can I rent Apogee gear?
My Jam/MiC 96k or ClipMic doesn't work well with Bluetooth
What does dither do? Why do digital systems need it?
I hear a delay between what I play and what I hear in my headphones or monitor speakers. Can I do anything about this?
What is Soft Limit™?
What is jitter?
Experiencing Clicks and Pops on Mac while Mixing.
How do I set my software’s I/O buffer?
How to do parallel drum compression in Logic?
How to charge your iOS device while using an audio interface
Can I use two interfaces at the same time for more I/O? (aggregation)
How to use Apogee MiCs and Interfaces with Facebook Live on a computer (Mac & Windows)
How to use Apogee MiCs and interfaces with Facebook Live on an iPad or iPhone (iOS)
How to Track with Low Latency and Reverb
I bought my unit less than 30 days ago from an Authorized Apogee Reseller and I’m experiencing issues, what do I do?
D-sub screw/nut specs
Does Apogee "buy back" previously owned legacy products?
How do I find Apogee Authorized Dealers?
How do I determine the warranty of my unit?
Why should I buy from an Apogee Authorized Dealer?
What is the warranty period on refurbished units bought from authorized dealers?
What is PureDIGITAL?
Apogee Product Registration - Where do I Register & Download Software
Compatibility
Apogee Product Software & Firmware Versions List (Current Products)
Ventura settings to check if your interface isn't being detected
Connecting Apogee Thunderbolt to Macs with Thunderbolt 3 or Thunderbolt 4 USB-C ports
Do Apogee products work with the iPad Pro with USB-C port?
Alert: Changes to ASIO4all affecting Pro Tools
Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
Apogee Device Compatibility with macOS 12 Monterey.
Big Sur and M1 Silicon Compatibility
iPad Pro M1 - Thunderbolt Compatibility
Will Apogee USB interfaces work with USB 3.0 ports on my Mac?
Is my Apogee product compatible with iPad Air?
Are Apogee products compatible with Pro Tools 12?
See more
Webstore Orders
Do you ship to P.O. boxes?
How do I return an item bought from your online store?
Who can I contact to change the shipping address on my webstore order?
How do I Pay Off or Cancel my Rent to Own Subscription for a plugin?
What is Apogee's webstore shipping policy?
I was charged for my Apogee online order that I have not received. What is the status?
See more
Warranty
I purchased an additional warranty from a local authorized dealer. Is this warranty still guaranteed by Apogee?
I purchased my unit outside my country of residence. Does my warranty apply?
What is a valid proof of purchase?
I bought my product second-hand. Is it still under warrantee?
Repairs
The iOS cable won't stay connected to my iPhone or iPad
What should I do if I have not received the RMA shipping instructions email within 2 business days after the RMA was created?
What are the shipping requirements?
What shipping cost am I responsible for?
How do I obtain an RMA?
Is there any way to expedite the shipping?
How do I check the status of my RMA?
How can I provide Apogee with proof of purchase?
Can I get a unit loaned to me while mine is in for repair?
I have my RMA Number... is my product ready to be shipped?
How do I get an estimate on the repair time and cost outside the US?
My unit is out of warranty, but I still want to send it in for repair. What payments will I be responsible for?
What is an RMA or RMA Number?
I provided all the necessary documents, but I haven’t received the RMA instructions yet. What do I do?
Can you repair my older Apogee gear?
What kind of warranty will my product have after sending it for service?
I bought my unit from a different country than where the unit was sourced, it is out of warranty and I want to send it to Apogee US for a repair
I’m having a problem with a repair center, who can I contact?
What is the standard repair time in the US?
What shipping address will be used when your unit is repaired?
How long is my RMA number valid for?
My unit was damaged during return shipping, what do I do?
Used Gear - Is it really worth it?
How do I go about sending my Apogee product in for repair?
See more
DAW
How do I use the custom I/O labels in Logic?
Logic, Garageband won't open - gets stuck when scanning audio units.
Unable to apply Apogee FX Send mixer as Inputs to Cubase Group channels
Signal not showing up where it's supposed to and routing incorrect in Pro Tools
Optimization
Duet 3 and Boom Audio Quality firmware update
Windows 10 optimization guide
Windows 10 Audio Optimization Guide
Windows
How can I determine if my Apogee interface is recognized by my Windows computer?
How can I determine whether my Windows machine is suitable for audio recording?
My Youtube or other video won’t play on my Windows computer and Apogee interface, how can I resolve this?
Use Latency Mon to get rid of clicks and pops on my Apogee-equipped Windows system
Changes to ASIO4all affecting Pro Tools
What are the USB Device Streaming latency values for Windows?
See more
Element Series
Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur