FAQ

Frequently Asked Questions

• WORKAROUND: Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur
• Maestro: The speaker icon is blinking and I can't hear sound
• Why do I only hear the left output channel when recording with ONE or Duet in Garageband?
• Discrete mic preamps vs. Chip-based mic preamps
• Can I use the Shure SM7B with my Apogee Interface or do I need a Cloudlifter?
• Using Apogee Control's Direct Monitoring Template for Low Latency Input Monitoring
• Maestro 2 is not recognizing my Apogee interface on my Apple Silicon Mac computer
• Pro Tools 2021.6 removes 32ch I/O restriction and now supports up to 64ch without needing an HDX or HD Native card!
• Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
• D-sub screw/nut specs
• Word Clock - What's the difference between jitter and frequency drift?
• Volume and Gain are changing by themselves - Auto Gain Control
• What is jitter?
• How do I find the Apogee Control, Control 2, or Maestro 2 software on your website?
• I hear a delay between what I play and what I hear in my headphones or monitor speakers. Can I do anything about this?
• How to use Apogee MiCs and interfaces with Facebook Live on an iPad or iPhone (iOS)
• What is the warranty period on refurbished units bought from authorized dealers?
• System Extension Blocked alert during software installation
• How to use Apogee MiCs and Interfaces with Facebook Live on a computer (Mac & Windows)
• RMA: Can you repair my older Apogee gear?
• How do I find Apogee Authorized Dealers?
• Signal not showing up where it's supposed to and routing incorrect in Pro Tools
• Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
• Video recorded with camera app has audio on one side only - how to fix (stereo to mono)
• What happens when I receive a call while recording with my Apogee interface?
• What is Soft Limit™?
• Does Apogee offer student discounts?
• It says "The selected audio device has no output controls" in Mac Sound Preferences
• How to move Apogee interface settings .plist file from one mac to another.
• I am getting messages asking me to activate after installing Control 2?
• Mic input is only played in the left or right of headphones/speakers, not both sides!
• Can Apogee interfaces be used on macOS without drivers installed?
• Is it ok to leave my Apogee device powered & plugged in and connected to the computer?
• Can I make phone calls on my iPhone through the Apogee?
• Gain Staging - How to set proper levels with your Apogee product and recording software
• What length USB cable may be used with my Apogee device?
• Clicks and Pops when using Apogee FireWire Interface with Digital Performer
• What is the maximum current capacity of the 48V phantom power? Will it handle any microphone?
• Pinout Diagram: 8 Analog Out (DB25)
• Grounding Noise
• When using Headphones, things sound "distant" with no bass or vocals (Center-Cancel effect)
• Can I use the iOS device speaker output with Jam+, Mic+ or HypeMic connected?
• How to Reset Logic Pro (Trash Preferences)
• What are Apogee Messenger and Apogee Glue? Does this collect information?
• Keyboard volume control is not working with my Apogee product
• Keyboard Volume Control: Selecting Speaker or Headphone
• Advanced use of Apple Keyboard volume controls
• How to Uninstall everything Apogee from your computer.
• I can't select Apogee UV22HR in Logic
• After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
• When connecting speakers, there is hum and/or buzz at the output.
• The audio quality is compromised (distortion, choppy audio, "buzzy" audio)
• My Jam/MiC 96k or ClipMic doesn't work well with Bluetooth
• What does dither do? Why do digital systems need it?
• Experiencing Clicks and Pops on Mac while Mixing.
• How do I set my software’s I/O buffer?
• How to do parallel drum compression in Logic?
• How to charge your iOS device while using an audio interface
• Can I use two interfaces at the same time for more I/O? (aggregation)
• How to Track with Low Latency and Reverb
• I bought my unit less than 30 days ago from an Authorized Apogee Reseller and I’m experiencing issues, what do I do?
• Does Apogee "buy back" previously owned legacy products?
• Why should I buy from an Apogee Authorized Dealer?
• What is PureDIGITAL?
• Apogee Product Registration - Where do I Register & Download Software
• The Secret Behind Apogee's Mic Pre Technology
• How do I log in to my Apogee Account, or reset my password?