--- title: How do I return an item bought from your online store? description: Contact our support team to start a refund for gear bought on our webstore. --- [Skip to content](https://knowledge.apogeedigital.com/how-do-i-return-an-item-bought-from-your-online-store#main-content) English Show submenu for translations [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new?hsLang=en) ![Apogee Logo White.png\]](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20White.png?height=40&name=Apogee%20Logo%20White.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new) - Go to apogeedigital.com Go to apogeedigital.com How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.apogeedigital.com/?hsLang=en) 2. [FAQ](https://knowledge.apogeedigital.com/faq?hsLang=en) 3. [Webstore Orders](https://knowledge.apogeedigital.com/faq?hsLang=en#webstore-orders) # How do I return an item bought from your online store? If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however return shipping will not be compensated.   Full refund will occur within one week of receiving the returned product. 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