RMA: What is a valid proof of purchase?

Apogee accepts the following items as proof of purchase:

  • A copy of a sales receipt or shipping invoice from an authorized reseller with reseller validation that lists the following information:
    • Customer or company name
    • Reseller name and address
    • Apogee product and version purchased
    • Purchase date
    • Purchase price
    • Item condition (new, used, demo, refurbished)

Note: If there is a customer or company name on the proof of purchase, it must match your name or the company name in your account in order to be valid. Retail receipts without a company or individual name are not acceptable. If the proof of purchase you received doesn't include the information above, contact the reseller for a replacement proof of purchase.   The following items do not qualify as proof of purchase:

  • Purchase orders, quotes, or delivery notes
  • Receipts that are handwritten, typed, or created with a word processor
  • Receipts from purchases made on Internet sales or auction sites from any third party who is not an Authorized Apogee Reseller  (Ebay, Amazon purchases that are not shipped from and sold by Amazon.com)
  • A serial number

  Please note that registered products on Apogee’s website still require proof of purchase to enable warranty in an RMA.