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FAQ
Frequently Asked Questions
- WORKAROUND: Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur
- Maestro: The speaker icon is blinking and I can't hear sound
- Why do I only hear the left output channel when recording with ONE or Duet in Garageband?
- Discrete mic preamps vs. Chip-based mic preamps
- Can I use the Shure SM7B with my Apogee Interface or do I need a Cloudlifter?
- Using Apogee Control's Direct Monitoring Template for Low Latency Input Monitoring
- Maestro 2 is not recognizing my Apogee interface on my Apple Silicon Mac computer
- Pro Tools 2021.6 removes 32ch I/O restriction and now supports up to 64ch without needing an HDX or HD Native card!
- Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
- D-sub screw/nut specs
- Word Clock - What's the difference between jitter and frequency drift?
- Volume and Gain are changing by themselves - Auto Gain Control
- What is jitter?
- How do I find the Apogee Control, Control 2, or Maestro 2 software on your website?
- I hear a delay between what I play and what I hear in my headphones or monitor speakers. Can I do anything about this?
- How to use Apogee MiCs and interfaces with Facebook Live on an iPad or iPhone (iOS)
- What is the warranty period on refurbished units bought from authorized dealers?
- System Extension Blocked alert during software installation
- How to use Apogee MiCs and Interfaces with Facebook Live on a computer (Mac & Windows)
- How do I find Apogee Authorized Dealers?
- Signal not showing up where it's supposed to and routing incorrect in Pro Tools
- Output volume level goes to max when using Apogee interface with Cubase, Sonarworks.
- Video recorded with camera app has audio on one side only - how to fix (stereo to mono)
- What happens when I receive a call while recording with my Apogee interface?
- What is Soft Limit™?
- Does Apogee offer student discounts?
- It says "The selected audio device has no output controls" in Mac Sound Preferences
- How to move Apogee interface settings .plist file from one mac to another.
- I am getting messages asking me to activate after installing Control 2?
- Mic input is only played in the left or right of headphones/speakers, not both sides!
- Can Apogee interfaces be used on macOS without drivers installed?
- Is it ok to leave my Apogee device powered & plugged in and connected to the computer?
- Can I make phone calls on my iPhone through the Apogee?
- Gain Staging - How to set proper levels with your Apogee product and recording software
- What length USB cable may be used with my Apogee device?
- Clicks and Pops when using Apogee FireWire Interface with Digital Performer
- What is the maximum current capacity of the 48V phantom power? Will it handle any microphone?
- Pinout Diagram: 8 Analog Out (DB25)
- Grounding Noise
- When using Headphones, things sound "distant" with no bass or vocals (Center-Cancel effect)
- Can I use the iOS device speaker output with Jam+, Mic+ or HypeMic connected?
- How to Reset Logic Pro (Trash Preferences)
- What are Apogee Messenger and Apogee Glue? Does this collect information?
- Keyboard volume control is not working with my Apogee product
- Keyboard Volume Control: Selecting Speaker or Headphone
- Advanced use of Apple Keyboard volume controls
- How to Uninstall everything Apogee from your computer.
- I can't select Apogee UV22HR in Logic
- After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
- When connecting speakers, there is hum and/or buzz at the output.
- The audio quality is compromised (distortion, choppy audio, "buzzy" audio)
- My Jam/MiC 96k or ClipMic doesn't work well with Bluetooth
- What does dither do? Why do digital systems need it?
- Experiencing Clicks and Pops on Mac while Mixing.
- How do I set my software’s I/O buffer?
- How to do parallel drum compression in Logic?
- How to charge your iOS device while using an audio interface
- Can I use two interfaces at the same time for more I/O? (aggregation)
- How to Track with Low Latency and Reverb
- I bought my unit less than 30 days ago from an Authorized Apogee Reseller and I’m experiencing issues, what do I do?
- Does Apogee "buy back" previously owned legacy products?
- Why should I buy from an Apogee Authorized Dealer?
- What is PureDIGITAL?
- Apogee Product Registration - Where do I Register & Download Software
- The Secret Behind Apogee's Mic Pre Technology
- macOS Tahoe 26 Compatibility
Compatibility
- Apogee Product Software & Firmware Versions List (Current Products)
- Ventura or newer macOS settings to check if your interface isn't being detected
- Connecting Apogee Thunderbolt to Macs with Thunderbolt 3 or Thunderbolt 4 USB-C ports
- Do Apogee products work with the iPad Pro with USB-C port?
- Alert: Changes to ASIO4all affecting Pro Tools
- Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
- Apogee Device Compatibility with macOS 12 Monterey.
- Big Sur and M1 Silicon Compatibility
- iPad Pro M1 - Thunderbolt Compatibility
- Will Apogee USB interfaces work with USB 3.0 ports on my Mac?
- Is my Apogee product compatible with iPad Air?
- Are Apogee products compatible with Pro Tools 12?
- Does Apogee Support Hackintosh Systems?
Webstore Orders
- Apogee iM32 Audio Interface (or similar models such as iM22 or DSP-46) – Important Notice
- How do I Pay Off or Cancel my Rent to Own Subscription for a plugin?
- Who can I contact to change the shipping address on my webstore order?
- Do you ship to P.O. boxes?
- How do I return an item bought from your online store?
- What is Apogee's webstore shipping policy?
- I was charged for my Apogee online order that I have not received. What is the status?
Warranty
- I bought my product second-hand. Is it still under warranty?
- I purchased an additional warranty from a local authorized dealer. Is this warranty still guaranteed by Apogee?
- I purchased my unit outside my country of residence. Does my warranty apply?
- What is a valid proof of purchase?
- How do I determine the warranty of my unit?
Repairs
- The iOS cable won't stay connected to my iPhone or iPad
- Used Gear - Is it really worth it?
- I provided all the necessary documents, but I haven’t received the RMA instructions yet. What do I do?
- How do I obtain an RMA?
- How do I go about sending my Apogee product in for repair?
- How can I provide Apogee with proof of purchase?
- RMA: Repair support for older legacy / discontinued Apogee products (RMA Guide)
- What should I do if I have not received the RMA shipping instructions email within 2 business days after the RMA was created?
- What are the shipping requirements?
- What shipping cost am I responsible for?
- Is there any way to expedite the shipping?
- How do I check the status of my RMA?
- I have my RMA Number... is my product ready to be shipped?
- How do I get an estimate on the repair time and cost outside the US?
- My unit is out of warranty, but I still want to send it in for repair. What payments will I be responsible for?
- What is an RMA or RMA Number?
- What kind of warranty will my product have after sending it for service?
- I bought my unit from a different country than where the unit was sourced, it is out of warranty and I want to send it to Apogee US for a repair
- I’m having a problem with a repair center, who can I contact?
- What is the standard repair time in the US?
- What shipping address will be used when your unit is repaired?
- How long is my RMA number valid for?
- My unit was damaged during return shipping, what do I do?
- RMA: Where can I rent Apogee gear?
- RMA: What should I do if I have not received the RMA shipping instructions email within 2 business days after the RMA was created?
- RMA: I provided all the necessary documents, but I haven’t received the RMA instructions yet. What do I do?
- RMA: Can I get a unit loaned to me while mine is in for repair?
- RMA: I’m having a problem with a repair center, who can I contact?
- RMA: How do I get an estimate on the repair time and cost outside the US?
- RMA: How can I provide Apogee with proof of purchase?
- RMA: My unit was damaged during return shipping, what do I do?
- RMA: Is there any way to expedite the shipping?
- RMA: What are the shipping requirements?
- RMA: What shipping address will be used when your unit is repaired?
- RMA: What shipping cost am I responsible for?
- RMA: What kind of warranty will my product have after sending it for service?
- RMA: I purchased an additional warranty from a local authorized dealer. Is this warranty still guaranteed by Apogee?
- RMA: I purchased my unit outside my country of residence. Does my warranty apply?
- RMA: I bought my unit from a different country than where the unit was sourced, it is out of warranty and I want to send it to Apogee US for a repair
- RMA: What is a valid proof of purchase?
- RMA: My unit is out of warranty, but I still want to send it in for repair. What payments will I be responsible for?
- RMA: What is the standard repair time in the US?
DAW
Optimization
Windows
- How can I determine whether my Windows machine is suitable for audio recording?
- Use Latency Mon to get rid of clicks and pops on my Apogee-equipped Windows system
- Changes to ASIO4all affecting Pro Tools
- How can I determine if my Apogee interface is recognized by my Windows computer?
- My Youtube or other video won’t play on my Windows computer and Apogee interface, how can I resolve this?
- What are the USB Device Streaming latency values for Windows?