RMA: Repair support for older legacy / discontinued Apogee products (RMA Guide)

Find out which older Apogee products we can repair and which discontinued models are no longer serviceable. Learn about RMA options, parts availability, and upgrade paths for legacy gear.

Apogee is able to provide repair services for all of our current products.

For discontinued Legacy Products, see the following list:

Apogee still services the following products. In some cases, the unit may not be fixable due to lack of specific parts and/or labor costs: 

• AD-16x
• DA-16x
• x-option cards (x-firewire, x-symphony, x-hd, x-video)
• Rosetta 200
• Rosetta 800
• Big Ben
• Duet Firewire
• Ensemble Firewire

Products we no longer service*:

Apogee can no longer service the following due to discontinuation of component parts or substitutes by the supplier, excessive labor costs, etc.

• AD-8000 (all variants)
• Trak2
• Ambus cards
• PSX-100
• Rosetta AD
• AD-16 (non-x units)
• DA-16 (non-x units)
• Symphony 64 PCIe
• Symphony 32 PCIe
• Symphony 32 PCIe
• MINI products (MINI-ME, MINI-DAC, MINI-MP)
• All products made before 1999