Symphony I/O Trade in guide and FAQ for updating to a Symphony MkII chassis or MkII System
How do I trade in and upgrade my Symphony I/O MK I to a Symphony Mk II:
From September 1 to December 31, 2023, trade in your Symphony Mk1 and receive $600 toward a new Symphony I/O MkII chassis or system. (Trade-in value may vary outside the USA.)
Zero Downtime! Keep your Symphony Mk1 until you receive your MkII.
Start your trade-in here.
Once completed, you will receive a Trade-in Number and instructions on the next steps.
If you have any questions or require further assistance, please contact our support team.
What modules are supported in a Symphony Mk II chassis and are there limitations?
Available MkII Modules for Symphony MkII Systems
| Module | Analog In/Out | Digital I/O | Quality | Compatibility |
| 16x16 SE | 16 x 16 Line | 2 channel S/PDIF Coax | 3rd Gen | Compatible/Current |
| Connect 8 MP | 8 Mic/Line x 8 Line |
8 AES or 8 Optical + 2 S/P Coax |
2.5 Gen | Compatible/Current |
| 2x6 SE | 2 Line x 6 Line |
2 AES + 8 Optical + 2 S/P Coax |
3rd Gen | Compatible/Current |
Symphony Mk1 Modules Compatible with MkII Chassis
| Module | Analog In/Out | Digital I/O | Quality | Compatibility |
|
2x6 |
2 Line x 6 Line |
2 AES + 8 Optical + 2 S/P Coax |
2nd Gen | Compatible |
| 16x16 | 16 x 16 Line | 2 channel S/PDIF Coax | 1st Gen | Compatible |
| 8x8 | 8 Line x 8 Line | 8 AES + 2 S/P Coax, 8 optical + 2 S/P Coax | 1st Gen | Compatible |
Mk1 Modules NOT compatible with MkII
| Module | Analog In/Out | Digital I/O | Quality | Compatibility |
|
AI 16 |
16 Line IN | 16 AES or 16 Optical Out | 2nd Gen | Incompatible |
| AO 16 | 16 Line Out | 16 AES or 16 Optical In | 1st Gen | Incompatible |
You can also see this article for images of these cards.
8 Mic Preamp module card Compatibility Guide
| Module | Analog In/Out | Digital I/O | Compatibility |
| 8MicPre |
8 Mic, 4 Inst, 8 Analog Insert |
None |
Compatible with: 16x16, 16x16mkII, 8x8, 8x8mkII |
| 8MicPre | 8 Mic, 4 Inst, 8 Analog Insert | None |
NOT compatible with: 16x16SE, 2x6SE, Connect8 |
How do I install modules in a Symphony MKII chassis?
Installing modules in a MkII chassis is shown here. This is identical for MK1 and MkII units.
- 8MicPre cannot be used with 16x16SE.
- 8MicPre cannot be used with any 2x6 module.
All compatible modules can be installed in either slot 1 or 2 in Symphony Thunderbolt units.
How to update compatible modules to current firmware?
For Mac OS 10.5.7 and above all compatible Symphony MkII modules can be updated with the current Symphony Control driver that can be downloaded here
This will install:
- Symphony Control Software Version: 0.5.13
- Firmware: 0.9.B0.21 FPGA 0.51
With Symphony MKII connected in Thunderbolt audio interface mode or in Pro Tools HD mode with a USB connection this firmware can be updated with the Symphony Firmware Updater app included in the driver.
Connectivity & Update Process for Mk1 Modules:
| Connection Style | User Installable | Possible Error Messages | How To Update |
| Thunderbolt | Yes | None | Regular Firmware Updater included with MkII Software Installer |
| Pro Tools Plus | No | - | Must be sent to Dealer or Authorized repair center |
| Dante | Yes | Symphony Control Prompts for unnecessary Update would actually downgrade unit |
Special Dante Updater (Contact Support) |
How to check which firmware I need for my Symphony MKII configuration:
See this article
- AIM switching is working correctly
- Support for Brooklyn 3 card
- W/C termination works correctly
- Support for Apogee Control and ATMOS monitor workflows (Headphone LED's on Control USB Remote did not dynamically update when adjusting HP level from Control or touch-display)
- Support for ProTools Plus configurations
- Improvement to speaker switching (faster)
- Support for Legacy 16x16 cards (FW update works properly)
- Support for Legacy 8x8 cards (FW update works properly)
- Update via DANTE support
- Minor fixes and performance improvements