Not getting sound from Duet

Please go through these steps to ensure that everything is set up properly: 

Setting up Duet's inputs:

Mics

  • Connect your Mic using only an XLR cable (no 1/4" adapters or cables) to the XLR input 1 or 2 of Duet's breakout cable.
  • Launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab and 'Analog Level' drop-down menu for whichever input you're using for 'Mic'.
  • If you're using a condenser mic that requires phantom power, engage the '48' button on the input you're using.
  • Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn't going into the red.

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4" cables, such as harmonica mics:

  • Connect your Instrument using only a 1/4" instrument cable to the 1/4"  input 1 or 2 of Duet's breakout cable. Make sure you're plugging into one of the input connectors (the fat ones that are dual XLR and 1/4") and not the 1/4" output connectors.
  • Launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab and 'Analog Level' drop-down menu for whichever input you're using to 'Instrument'.
  • Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn't going into the red.

Sending Line-Level audio to Duet and bypassing Duet's mic-pres

  • Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input 1 or 2 of Duet's breakout cable. If your device only has 1/4" outputs, you will need to use balanced 1/4" to male XLR cables. You can't use the 1/4" input jacks on Duet's breakout cable.
  • Launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab and 'Analog Level' drop-down menu for whichever input you're using and set to '+4dBu' (for use with professional audio gear) or '-10dBv' (for use with consumer audio gear).

Setting up Duet's outputs:

Using Duet with DAW or audio playback software:

  • Launch 'Apogee Maestro' from your Applications folder, go to the 'Output' tab and set the Speaker output and Headphone output to 'Out 1-2' (the drop-down menus under the software output knobs)
  • Confirm that the mute or dim buttons aren't engaged in Maestro's output tab.

Using Duet without any software- input directly to output:

  • Launch 'Apogee Maestro' from your Applications folder, go to the 'Output' tab and set the Speaker output and Headphone output to 'Mixer' (the drop-down menus under the software output knobs)
  • Confirm that the mute or dim buttons aren't engaged in Maestro's output tab.

For more on using the Maestro Mixer, see this article: Read More