--- title: Boom not detected in the Apogee Control 2 App on Mac / Windows description: Update your BOOM software if you aren't seeing it connect to Apogee Control 2 on Windows or Mac. --- [Skip to content](https://knowledge.apogeedigital.com/boom-not-detected-in-the-apogee-control-2-app-on-mac-windows#main-content) English Show submenu for translations [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new?hsLang=en) ![Apogee Logo White.png\]](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20White.png?height=40&name=Apogee%20Logo%20White.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new) - Go to apogeedigital.com Go to apogeedigital.com How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.apogeedigital.com/?hsLang=en) 2. [BOOM](https://knowledge.apogeedigital.com/boom?hsLang=en) 3. [Troubleshooting](https://knowledge.apogeedigital.com/boom?hsLang=en#troubleshooting) # Boom not detected in the Apogee Control 2 App on Mac / Windows If Boom is detected as a USB audio device in System Preferences \> Sound (Mac) and Control Panel \> Sound (Windows), but Boom is not detected in the Apogee Control 2 app, this may happen if outdated software / firmware is installed.  [Download](https://apogeedigital.com/download-files/) and re-install the current Boom software and firmware. Run the un-installer in the driver first and restart your computer. Then run the installer again and restart.  For Mac OS see our guide for [allowing the Apogee software in your Mac's Security and Privacy settings](https://knowledge.apogeedigital.com/system-extension-blocked-alert-during-software-installation?hsLang=en) after installing. After installing the software connect BOOM and [update Boom's firmware](https://www.youtube.com/watch?v=rv_DrImnOuA), press and hold in on Boom's Main knob when connecting the USB C cable to your Mac/Windows PC. ![BOOM Firmware Setup](https://knowledge.apogeedigital.com/hs-fs/hubfs/Knowledge%20Base%20Asserts/BOOM/BOOM%20Firmware%20Setup.png?width=688&height=539&name=BOOM%20Firmware%20Setup.png) Keep holding for about 2-4 seconds and a dialog will appear to update firmware.   ![BOOM Firmware Dialog Box](https://knowledge.apogeedigital.com/hs-fs/hubfs/Knowledge%20Base%20Asserts/BOOM/BOOM%20Firmware%20Dialog%20Box.png?width=688&height=438&name=BOOM%20Firmware%20Dialog%20Box.png) Once updated you can then [check the current software and firmware version](https://knowledge.apogeedigital.com/apogee-product-software-firmware-versions-list-current-products?hsLang=en) in Apogee Control 2 \> Preferences.   - [BOOM](https://knowledge.apogeedigital.com/boom?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/boom?hsLang=en#user-guide) - 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