Skip to content
English
Contact us
Go to apogeedigital.com
  • There are no suggestions because the search field is empty.

The Symphony Source setting keeps getting set to the wrong Port selection

The port selection switching back to the wrong setting (port 1 if you’re trying to use 2 ports or ports 1-2 if you’re trying to use 1 port) is caused by a preference file getting corrupted. This can happen from using System Settings Sound to make your audio selections. We recommend only using Audio MIDI Setup (Applications > Utilities > Audio MIDI Setup) from now on.

To fix this issue, please follow these steps in the exact order:

  • Go to the following location: MacHD Library Preferences Audio
  • Once you’re in the ‘Audio’ folder, there should be 2 files in there: com.apple.audio.DeviceSettings.plist
    com.apple.audio.SystemSettings.plist
  • Trash both of these files and empty the trash.
  • If you still have the Symphony Release Installer package on your desktop or downloads folder, open it. If not, download it from our website and open it.
  • Launch the Symphony Uninstaller and run it. Restart your Mac after the uninstall has completed.
  • Open the Symphony Release Installer package and run the Symphony Software Installer. Restart your Mac after the install has completed.
  • It’s a good idea to connect your Symphony I/O(s) to your Mac via USB and launch the ‘Symphony I/O Firmware Updater’ (Applications Utilities Symphony I/O Firmware Updater) just to double-check that your firmware is all on the current versions. If it’s not, update it. If it is, move to the next step.  (Only update firmware on 10.6.8-10.10 per THIS GUIDE.)
  • Launch Audio MIDI Setup (Applications / Utilities / Audio MIDI Setup). We recommend using Audio MIDI Setup instead of System Settings Sound.
  • Make sure that ‘Symphony64′ (PCIe or Thunderbridge) is selected in the left-side column. In the ‘Source’ menu on the right, choose the appropriate port selection depending on how many Symphony I/Os you have. If you have 1 unit, choose ‘Port 1: 32ch’… if you have 2 units, choose ‘Ports 1-2: 64Chs’.
  • Quit Audio MIDI Setup and restart the computer.  Wait until the unit/units sync and stop clicking before launching Maestro. This can take a couple minutes if you’re using 2 Symphony I/Os.