Not getting sound/no input or output from ONE for iPad & Mac

Please go through these steps to ensure that everything is set up properly:

Setting up ONE's inputs

Internal Mic:   To use ONE's built-in internal mic, launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab and click on the 'Analog Level' drop-down menu for Input 1 and set it for  'Int Mic'. Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn't going into the red.

External Mics:   Connect your Mic using only an XLR cable (no 1/4" adapters or cables) to the XLR input 1 of ONE's breakout cable. Launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab and click on the 'Analog Level' drop-down menu for Input 1 and set it to 'Ext Mic'. If you're using a condenser mic that requires phantom power, choose 'Ext Mic 48v'. Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn't going into the red.

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4" cables, such as harmonica mics:   Connect your Instrument using only a 1/4" instrument cable to the 1/4"  input 2 of ONE's breakout cable. Launch 'Apogee Maestro' from your Applications folder, go to the 'Input' tab. Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn't going into the red.

Setting up ONE's outputs

Using ONE with DAW or audio playback software:  Launch 'Apogee Maestro' from your Applications folder, go to the 'Output' tab and set the  output to 'Out 1-2' (the drop-down menus under the software output knob) - Confirm that the mute button isn't engaged in Maestro's output tab.

Using ONE without any software- input directly to output:  Launch 'Apogee Maestro' from your Applications folder, go to the 'Output' tab and set the output to 'Mixer' (the drop-down menus under the software output knob) - Confirm that the mute button isn't engaged in Maestro's output tab.

Here are some videos on how to set up ONE with Garageband: 

For Mac:   https://vimeo.com/103957400

For iPad/iPhone:   https://vimeo.com/103957401