--- title: Element (24, 46, or 88) doesn't power up when I connect it to my display monitor or my MacBook. description: Thunderbolt devices such as the Apogee Element will only work when connected to true Thunderbolt ports. --- [Skip to content](https://knowledge.apogeedigital.com/my-element-wont-power-on-when-connected-to-my-display-monitor-or-macbook#main-content) English Show submenu for translations [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new?hsLang=en) ![Apogee Logo White.png\]](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20White.png?height=40&name=Apogee%20Logo%20White.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new) - Go to apogeedigital.com Go to apogeedigital.com How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.apogeedigital.com/?hsLang=en) 2. [Legacy Products](https://knowledge.apogeedigital.com/legacy-products?hsLang=en) 3. [Element Series](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#element-series) # Element (24, 46, or 88) doesn't power up when I connect it to my display monitor or my MacBook. Thunderbolt devices such as the Apogee Element will only work when connected to true Thunderbolt ports. Be careful not to mistake a Mini-Display Port for a Thunderbolt 2 port or a USB-C port for a Thunderbolt 3 port: - If you're trying to connect to a monitor display, confirm that the display has more than 1 Thunderbolt port. You can't connect more than one 1-port Thunderbolt device in a Thunderbolt chain. The display will need an upstream Thunderbolt port to connect to the Mac or another 2-port Thunderbolt device in a chain and then it will need another Thunderbolt port for you to connect the Element to. A couple of common mistakes people make are mistaking Mini-Display Ports with Thunderbolt 2 ports since they look exactly the same and confusing USB-C ports with Thunderbolt 3 ports since they look exactly the same. For example, the ***LG Ultrafine 5k*** monitors have **1 Thunderbolt 3 port** and **3 USB-C ports**. All 4 ports look alike, but only 1 of them is a Thunderbolt 3 port. You should always look for the Thunderbolt icon next to any Thunderbolt port. With the exception of the new MacBook Pros, any Thunderbolt port will usually have the Thunderbolt icon next to it. More information can be found [here](https://support.apple.com/en-us/HT204360). - If you are connecting to a Mac with a USB-C port, make sure that the port supports Thunderbolt, as Thunderbolt devices will only work on Thunderbolt ports (even if they're the USB-C style ports). Some USB-C ports only support USB. - [BOOM](https://knowledge.apogeedigital.com/boom?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/boom?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/boom?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.apogeedigital.com/boom?hsLang=en#troubleshooting) - [FAQs](https://knowledge.apogeedigital.com/boom?hsLang=en#faqs) - [Duet 3](https://knowledge.apogeedigital.com/duet-3?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/duet-3?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/duet-3?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.apogeedigital.com/duet-3?hsLang=en#troubleshooting) - [FAQs](https://knowledge.apogeedigital.com/duet-3?hsLang=en#faqs) - [Symphony Desktop](https://knowledge.apogeedigital.com/symphony-desktop?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/symphony-desktop?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/symphony-desktop?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.apogeedigital.com/symphony-desktop?hsLang=en#troubleshooting) - [FAQ's](https://knowledge.apogeedigital.com/symphony-desktop?hsLang=en#faqs) - [Symphony Studio](https://knowledge.apogeedigital.com/symphony-studio?hsLang=en#main-content) - [Getting Started](https://knowledge.apogeedigital.com/symphony-studio?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.apogeedigital.com/symphony-studio?hsLang=en#troubleshooting) - [FAQ](https://knowledge.apogeedigital.com/symphony-studio?hsLang=en#faq) - [Symphony I/O Mk 2](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#getting-started) - [Compatibility](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#compatibility) - [Troubleshooting](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#troubleshooting) - [FAQ's](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#faqs) - [Jam X](https://knowledge.apogeedigital.com/jam-x?hsLang=en) - [HypeMiC](https://knowledge.apogeedigital.com/hypemic?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/hypemic?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/hypemic?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.apogeedigital.com/hypemic?hsLang=en#troubleshooting) - [MiC +](https://knowledge.apogeedigital.com/mic?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/mic?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/mic?hsLang=en#getting-started) - [FAQ's](https://knowledge.apogeedigital.com/mic?hsLang=en#faqs) - [ClipMic digital 2](https://knowledge.apogeedigital.com/clipmic-digital-2?hsLang=en#main-content) - [Getting Started](https://knowledge.apogeedigital.com/clipmic-digital-2?hsLang=en#getting-started) - [Groove](https://knowledge.apogeedigital.com/groove?hsLang=en#main-content) - [User Guide](https://knowledge.apogeedigital.com/groove?hsLang=en#user-guide) - [Getting Started](https://knowledge.apogeedigital.com/groove?hsLang=en#getting-started) - [FAQ's](https://knowledge.apogeedigital.com/groove?hsLang=en#faqs) - [Troubleshooting](https://knowledge.apogeedigital.com/groove?hsLang=en#troubleshooting) - [Jam +](https://knowledge.apogeedigital.com/jam?hsLang=en#main-content) - [Getting Started](https://knowledge.apogeedigital.com/jam?hsLang=en#getting-started) - [FAQ's](https://knowledge.apogeedigital.com/jam?hsLang=en#faqs) - [MetaRecorder](https://knowledge.apogeedigital.com/metarecorder?hsLang=en#main-content) - [Getting Started](https://knowledge.apogeedigital.com/metarecorder?hsLang=en#getting-started) - [FAQ's](https://knowledge.apogeedigital.com/metarecorder?hsLang=en#faqs) - [Troubleshooting](https://knowledge.apogeedigital.com/metarecorder?hsLang=en#troubleshooting) - [Plugins](https://knowledge.apogeedigital.com/plugins?hsLang=en#main-content) - [Plugin FAQ's](https://knowledge.apogeedigital.com/plugins?hsLang=en#plugin-faqs) - [Clearmountain's 8068](https://knowledge.apogeedigital.com/plugins?hsLang=en#clearmountains-8068) - [Clearmountain's Domain](https://knowledge.apogeedigital.com/plugins?hsLang=en#clearmountains-domain) - [Clearmountain's Phases](https://knowledge.apogeedigital.com/plugins?hsLang=en#clearmountains-phases) - [Symphony ECS Channel Strip](https://knowledge.apogeedigital.com/plugins?hsLang=en#symphony-ecs-channel-strip) - [Pultec EQP-1A](https://knowledge.apogeedigital.com/plugins?hsLang=en#pultec-eqp-1a) - [Opto-3A](https://knowledge.apogeedigital.com/plugins?hsLang=en#opto-3a) - [Apogee FX Rack](https://knowledge.apogeedigital.com/plugins?hsLang=en#apogee-fx-rack) - [Apogee Control Remote](https://knowledge.apogeedigital.com/apogee-control-remote?hsLang=en#main-content) - [Getting Started](https://knowledge.apogeedigital.com/apogee-control-remote?hsLang=en#getting-started) - [FAQ's](https://knowledge.apogeedigital.com/apogee-control-remote?hsLang=en#faqs) - [FAQ](https://knowledge.apogeedigital.com/faq?hsLang=en#main-content) - [Compatibility](https://knowledge.apogeedigital.com/faq?hsLang=en#compatibility) - [Webstore Orders](https://knowledge.apogeedigital.com/faq?hsLang=en#webstore-orders) - [Warranty](https://knowledge.apogeedigital.com/faq?hsLang=en#warranty) - [Repairs](https://knowledge.apogeedigital.com/faq?hsLang=en#repairs) - [DAW](https://knowledge.apogeedigital.com/faq?hsLang=en#daw) - [Optimization](https://knowledge.apogeedigital.com/faq?hsLang=en#optimization) - [Windows](https://knowledge.apogeedigital.com/faq?hsLang=en#windows) - [Element Series](https://knowledge.apogeedigital.com/faq?hsLang=en#element-series) - [Announcements](https://knowledge.apogeedigital.com/faq?hsLang=en#announcements) - [Legacy Products](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#main-content) - [AD-16x & DA-16x](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ad-16x-da-16x) - [AD-16 & DA-16 (non-x versions)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ad-16-da-16-non-x-versions) - [AD-8000](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ad-8000) - [AMBEO Smart Headset](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ambeo-smart-headset) - [AMBus Cards](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ambus-cards) - [Big Ben](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#big-ben) - [Duet (Firewire)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#duet-firewire) - [Duet 2](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#duet-2) - [Duet for iPad/Mac/PC (USB)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#duet-for-ipad-mac-pc-usb) - [Avid Pro Tools Duet](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#avid-pro-tools-duet) - [Element Series](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#element-series) - [Ensemble (Firewire)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ensemble-firewire) - [Ensemble (Thunderbolt)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#ensemble-thunderbolt) - [GiO](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#gio) - [Jam](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#jam) - [Maestro App](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#maestro-app) - [Maestro 2](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#maestro-2) - [MiC](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#mic) - [MINI Products](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#mini-products) - [One](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#one) - [One (iPad, Mac, PC)](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#one-ipad-mac-pc) - [PSX-100](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#psx-100) - [Quartet](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#quartet) - [Rosetta 200](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#rosetta-200) - [Rosetta 800](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#rosetta-800) - [Rosetta AD](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#rosetta-ad) - [Sennheiser ClipMic](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#sennheiser-clipmic) - [Symphony32 PCI Cards](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#symphony32-pci-cards) - [Symphony 64 PCIe & Thunderbridge](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#symphony-64-pcie-thunderbridge) - [Symphony I/O Mk 1](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#symphony-i-o-mk-1) - [Symphony Mobile](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#symphony-mobile) - [Trak2](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#trak2) - [X-Digi-Mix Option Card](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#x-digi-mix-option-card) - [X-FireWire Option Card](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#x-firewire-option-card) - [X-HD Option Card](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#x-hd-option-card) - [X-Symphony Option Card](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#x-symphony-option-card) - [Video Option Card](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#video-option-card) - [First Take](https://knowledge.apogeedigital.com/first-take?hsLang=en) [![Chill listening crop-3](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20Purple.png?width=24&height=24&name=Apogee%20Logo%20Purple.png "Chill listening crop-3")](https://www.apogeedigital.com) © 2024 Apogee Electronics Copyright © 2026, Apogee Electronics