--- title: Apogee Control is not working with my Pro Tools HD connected Symphony description: Learn how to troubleshoot issues with Apogee Control not working with Symphony I/O Mk II. --- [Skip to content](https://knowledge.apogeedigital.com/apogee-control-is-not-working-with-my-pro-tools-hd-connected-symphony#main-content) English Show submenu for translations [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new?hsLang=en) ![Apogee Logo White.png\]](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20White.png?height=40&name=Apogee%20Logo%20White.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new) - Go to apogeedigital.com Go to apogeedigital.com How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.apogeedigital.com/?hsLang=en) 2. [Symphony I/O Mk 2](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en) 3. [Troubleshooting](https://knowledge.apogeedigital.com/symphony-i-o-mk-2?hsLang=en#troubleshooting) # Apogee Control is not working with my Pro Tools HD connected Symphony When using the SymphonyIO MkII in Pro Tools HD mode, you are bypassing all Apogee software and utilizing only Avid's software for the unit. All other control of the Symphony unit is done through the front panel touch-screen.   This means you will not be able to use any functionality offered by Apogee Control. Those functions are only available by restarting the unit in the "Thunderbolt Interface Mode" and connecting the unit to your system via Thunderbolt. 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