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      Tech Bulletin: Symphony 64 PCIe - Incorrect Firmware Message

      *Article first published in May 2012
       
      Overview It has come to our attention that Symphony 64 PCI cards within a small serial number range may have been programmed with an incorrect firmware version, which may result in the failure of the card. This Service Bulletin provides information on the detection and resolution of this issue. Your Apogee representative will provide you with the specific serial numbers that have been delivered to you. If these cards are still in your stock, or the stock of dealers in your network, we strongly suggest that they be tested before delivery to the end-user.   Three Steps to Resolution Apogee recommends that all Symphony 64 cards within the serial number range be tested in the manner described below (each step is described in greater detail later in this Tech Bulletin).
      • Step 1 - Test for incorrect firmware. (Dealers and Distributors)
      • Step 2 - If the card has been programmed with the incorrect firmware, run the Symphony 64 Functional Test to update firmware and test the card. (Distributors)
      • Step 3 - If the card fails the functional test, contact Apogee for a replacement card. (Distributors)
      Regardless of the outcome, please report your results to your Apogee representative.
       
      Step 1 - Test for incorrect firmwareItems need to complete this step:
      • 1 Mac Pro running OS X 10.5.8 or greater (for example, your Symphony demo Mac Pro).
      • Symphony 64 Sept09 Update software, available from Apogeeʼs website.
      1. Install the Symphony 64 Sept09 Update on a Mac Pro (if you have a Mac Pro configured for use with a Symphony I/O, thereʼs no need to install the Sept09 Update).
      2.  Power down the Mac Pro and install the Symphony 64 card to be tested.
      3.  Power up the Mac Pro. If Symphony 64 card has been programmed with the incorrect firmware version, an alert will be displayed on the Macʼs Desktop - proceed to Step 2. If no alert is displayed, the card has passed.
       

      Step 2 - Functional Test

      Items need to complete this step:
      • 1 Mac Pro running OS X 10.5.8 or greater connected to the internet - FUNCTIONAL TESTWON"T RUN WITHOUT AN INTERNET CONNECTION.
      • Symphony 64 Sept09 Update software, available from Apogeeʼs website.
      • Sym64TestProcedure_v1_4_0 Functional Test application.
      • 1 Apogee PC-32 Loopback cable (or adaptor), provided by Apogee Electronics.
      1. Install the Symphony 64 Sept09 Update on a Mac Pro (if you have a Mac Pro configured for use with a Symphony I/O, thereʼs no need to install the Sept09 Update).
      2. Install the Sym64TestProcedure v1_4_0 on the Mac Pro.
      3. Connect the Mac Pro to the internet.
      4. For each Symphony 64 card:
        • Note the serial number of the Sym 64 card - the number should be in the format PE64xxxx. Entry of the serial number is a required step during the procedure.
        • With the Mac Pro powered down, install the Sym64 card to be tested in the first PCI slot
        • Power up the Mac Pro, open and run the Sym64TestProcedure app - follow on- screen instructions. Have the Apogee PC-32 loopback cable ready, as you will be prompted by the application to attach it to each port of the card.
        • The application updates the firmware as part of the procedure.
        • Once the Test Procedure is finished, the Mac Pro will automatically shut down.
        • Clearly label failed cards with a sticker on the physical card. 
       

      Step 3 - Exchange Faulty Cards

      If a Symphony 64 card fails the Functional Test, please contact Apogee to arrange for the card to be replaced. Make sure to include the cardʼs serial number in your communication.