I am unable to update the Touch Screen Control or "No Valid USB drive detected" message

It is important that your Symphony Desktop's built-in operating system is up to date. Here are some reasons you may have trouble updating Touch Screen Control, and how to fix it:

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Lost the included USB thumb drive?

If you don’t have the supplied thumb drive, any USB hard drive formatted in the FAT32 format will work. See below for formatting instructions on Mac & Windows.

WHEN FORMATTING YOUR DRIVES ALWAYS TAKE CARE YOU DO NOT FORMAT A DIFFERENT DRIVE WITH IMPORTANT DATA.  BEST TO DISCONNECT ANY OTHER EXTERNAL HARD DRIVES FOR THIS PROCESS TO PREVENT AN ACCIDENT WHERE YOU FORMAT ANOTHER DRIVE AND LOSE DATA YOU NEED!!!!!!!

How to Format a USB Drive:

Some of the USB thumb drives that come in the box are not properly formatted. If you get the  "No Valid USB drive detected" message when trying to update the Symphony Desktop Touch Screen Control version, please follow the instructions below to properly format the drive:

• Connect a USB drive to your computer.

On MacOS 

1. Open the Disk Utility app located in your Mac's Applications > Utilities folder 
2. Click View and select "Show All Devices:
   
   
3. Click the external USB drive on the left column so it's highlighted 
   
   (1). Make sure you select the physical External Disk, and not the Named Volume nested below.
   
   
4. Click the ERASE button at the top (2)