--- title: GiO doesn’t appear in macOS System Preferences description: GiO doesn’t appear in macOS System Preferences --- [Skip to content](https://knowledge.apogeedigital.com/gio-doesnt-appear-in-macos-system-preferences#main-content) English Show submenu for translations [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new?hsLang=en) ![Apogee Logo White.png\]](https://knowledge.apogeedigital.com/hs-fs/hubfs/Apogee%20Logo%20White.png?height=40&name=Apogee%20Logo%20White.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.apogeedigital.com/kb-tickets/new) - Go to apogeedigital.com Go to apogeedigital.com How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.apogeedigital.com/?hsLang=en) 2. [Legacy Products](https://knowledge.apogeedigital.com/legacy-products?hsLang=en) 3. [GiO](https://knowledge.apogeedigital.com/legacy-products?hsLang=en#gio) # GiO doesn’t appear in macOS System Preferences Choose About This Mac, then click More Info...to open System Profiler. In the Contents column, open the Hardware disclosure triangle and click USB. Verify that GiO appears in the USB Device Tree pane. 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